Green Kid Crafts is a small mom-owned, parent-run business committed to providing a high level of service. Thank you for supporting our small business and our mission to empower the next generation of environmental leaders!

Below you’ll find some of the most common questions and answers – please reach out to us by email at care@greenkidcrafts.com if your question isn’t on this list. Thank you!

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Top FAQs

Junior or Discovery: Which plan is right for my family?

With 10 years as a leading subscription box provider we’ve got something for every family!

Discovery boxes are designed for kids ages 5-10+ and encourage experimentation in science.

Junior boxes are designed for younger kids 2-5 with a little bit more craft than science.

With 4-6 STEAM projects in each box, and with our 12-page magazine to guide learning, kids of many ages can enjoy and learn something new from every box.  The magazines will contain open ended activities intended as a jumping off point for creative and curious kids, and every box contains a range of simpler to more sophisticated projects. And with our Kitchen Table STEAM program we provide families on top of their monthly box themes make the online learning possibilities endless!

If you’re wondering about sharing boxes: boxes and activities can be shared if your kids are good sharers, for sure!  Some families appreciate each child getting their own box in the mail – and others the exercise in sharing.  Most importantly, our customer care team can always help to switch a subscription, if for example you find you’re ready to move from Junior to Discovery or vice versa. Just drop us a quick email and we can always help make adjustments to best suit your family.

Will my box arrive in time for the holidays?

We sure hope so!!

Shipping, like everything else about 2020, is unpredictable. We encourage everyone to shop early to avoid any unexpected delays.

Right now, our boxes are shipped in 0-2 days from the order being placed as our fulfillment team works hard to ensure fast delivery times.  Transit times will depend on the state and country being shipped to –  California residents can expect 2-3 days transit time, other US states from 3-10 days, and International up to 21 days. You can find a full list of countries we ship to here. 

If you’re concerned about something arriving too early, don’t worry! Kids love getting mail, and they also love the anticipation of gifts to come – many families simply tuck the Green Kid Crafts box under the tree and kids get twice the surprise! And if you’ve decided to take advantage of our special holiday pricing and gifted a year-long subscription, imagine their surprise when they learn that there are 11 more to come!!!

While we’re not able to delay the first shipment of a subscription, you can have the first box sent to an address other than the recipient’s for safe keeping. Once you have received the first shipping notification you can login to your account and update the shipping address on file for the subscription so that all subsequent boxes go to the new address.

Whatever you choose, we’re thrilled that you’re considering us for your holidays. 💚 Our care team is here to help if you need any assistance and you can check your order status anytime here.

What if I just want to try out a box before committing to a subscription?

Good news! We offer 1-month subscription options, so you can try out Green Kid Crafts and just log into your account and cancel if you wish to not renew.  We also have a number of single boxes available in our shop if you would rather try just one, that’s always an option too.

What’s the difference between a 1-month subscription and a single box?  Our monthly boxes are made in bigger quantities, which mean they’re available at a consistently lower price ($29.95/box vs. $34.95/box).  In addition, our monthly boxes come with extras – our new Kitchen Table STEAM program is where our team curates and compiles a number of extra learning opportunities for monthly subscribers.  So for example, when the box theme was Ocean Science, our subscribers not only received their box, but also got to ask questions to an Oceanographer LIVE and got access to many additional videos, podcast episodes, and DIY at home activities to keep learning.  Join today and see for yourself, we can’t wait to have you in our Green Kid Community!

What if I don't know what box to choose for the recipient?

Good question! It can be hard to decide when looking at our shop – we’ve been making kids science and craft boxes for 10 years, and that means we have a lot of great box themes!

Our award winning subscription program delivers a different, new box each month and is always a safe bet.  Since our boxes have 4-6 activities each, and a 12-page magazine, and Kitchen Table STEAM extras, we are sure there will be something for every child in each theme.

If you’re not sure whether a Junior (2-5) or Discovery (5-10) is right for the child, we’d recommend to start with the Junior.  At any time during the subscription, you can contact our care team if you would like to switch age ranges.  As long as the next box hasn’t shipped yet we can accommodate your family’s needs.

Another option is to gift a gift card, and let your recipient choose the plan that’s right for them.  We’re currently offering a holiday only promotion on gift cards: Get $50 when you spend $250.  This means your recipient will receive a $300 credit which should be good for a year of boxes of their choosing, even if they begin their subscription after our holiday pricing is off the website.  Use code HOLIDAYCARD at checkout and the discount will be immediately applied to your cart.  Free shipping to the US and International shipping is reduced and capped – we meet you halfway.  Shop Gift Cards

Are gift cards sent immediately?

Gift Cards can be electronically delivered immediately – or at a date up of your choosing – up to a year from purchase.  Simply select an amount, enter your message, enter the recipient’s email address, and you’ll be able to select the date you want to send them an email about their gift.  If you would rather inform them yourself or in another method (printed, etc) you can just type in your own email address.

Note: we’re currently offering a special holiday-only promotion on Gift Cards: Get $50 when you spend $250!  This means that when you select a gift card for $300, you apply coupon code HOLIDAYCARD at checkout, you’ll only pay $250.  The recipient will be able to redeem their $300 gift card for a year-long subscription in the new year even after our holiday pricing may be off the website.  Or, they’ll get to choose $300 worth of Green Kid Craft boxes of their choosing from our shop!

How can I bring Green Kid Crafts to my school, group, or organization?

We love working with schools!  And we love it when organizations make learning a priority for their employees!

If you need any support with Purchase Orders, just contact our care team and we’re happy to support you.  If you would like to place a group order, or learn more about options for your organization or school, please take a look at our group orders page that might contain the information you need to get started.

Subscription FAQs

Junior or Discovery: Which Plan is Right for my Family?

With 10 years as a leading subscription box provider we’ve got something for every family!

Discovery boxes are designed for kids ages 5-10+ and encourage experimentation in science.

Junior boxes are designed for younger kids 2-5 with a little bit more craft than science.

With 4-6 STEAM projects in each box, and with our 12-page magazine to guide learning, kids of many ages can enjoy and learn something new from every box.  The magazines will contain open ended activities intended as a jumping off point for creative and curious kids, and every box contains a range of simpler to more sophisticated projects. And with our Kitchen Table STEAM program we provide families on top of their monthly box themes make the online learning possibilities endless!

If you’re wondering about sharing boxes: boxes and activities can be shared if your kids are good sharers, for sure!  Some families appreciate each child getting their own box in the mail – and others the exercise in sharing.  Most importantly, our customer care team can always help to switch a subscription, if for example you find you’re ready to move from Junior to Discovery or vice versa. Just drop us a quick email and we can always help make adjustments to best suit your family.

How does a monthly Green Kid Crafts subscription work?

When joining our subscription program, you can choose the length you would like to join for – 1 month, 3 months, 6 months, 12 months.  The pricing gets lower the longer the subscription term, as that translates directly to cost savings when we are designing and creating and sourcing materials for our subscriber boxes.

Your first box ships within a few days of placing your order, sometimes within a few hours!  And it will arrive between 2-15 days depending on the country of destination and carrier delays.

Each subscription has a start date (which is the date of purchase) and a renewal date which is either 1 month, 3 months, 6 months, or 12 months from the start date depending on which length subscription you have chosen.  You are able to go in and manage your subscription at any time through your account.  Every box that ships will contain a link to manage your account as well as your subscription type and renewal date clearly stated.

Each month we prepare and ship boxes to our active subscribers, which means every month, the same day each month, we ship your next box to you.  If your subscription is set to renew and your renewal date comes up, we will process payment through the method of payment you have in your account and your next shipment gets prepared.  You can manage any of these details at anytime here.

Can I give Green Kid Crafts as a gift?

Yes! Our boxes make wonderful and much-loved gifts! Simply fill out the recipient’s address in the “Ship to” fields when making your selection.  You can enter a gift message in the “Order Notes” field and that will get placed in the box!

Gift a subscription 

Gifts for kids 5-10 

Gift for kids 2-5

Gift cards

When does my subscription renew and how can I cancel it?

You can manage your subscription anytime from your account.

Subscriptions renew at the end of their renewal period – which is either 1 month, 3 months, 6 months, or 12 months from the date of purchase.

Once you’ve placed an order for a subscription, you will be prompted to create a password.  This lets you log in and manage your account at any time: you can view and change the shipping address on file, check on order status and retrieve tracking information, or cancel the renewal of the subscription.

Please note that we are not able to cancel shipments that have already left our facilities, and that removing the auto-renew on your subscription does means we will not stop sending you boxes after your subscription end date.

In your initial order confirmation, and in every shipping notification, you will have a mention of the type of subscription you have and a link to go to your account if you need to manage any of the information.  If there’s any additional support needed, you can contact our care team and we’d be happy to help!

Where does Green Kid Crafts ship to?

Subscriptions and single Discovery Boxes ship anywhere in the United States and Canada, including Hawaii, Alaska, and APO addresses. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.

Can I switch my subscription to either Junior Discover or Discovery?

Yes, our helpful customer support team can switch your subscription over to another type! If you find that the first box isn’t age appropriate for example and your child would find the Junior or Discovery box a better fit, just drop us an email and we’ll be happy to get that changed out for you! All you need to do is email us at care@greenkidcrafts.com and help us find the subscription (email address used, order number), the child’s name and which subscription you’d like to change to and we’ll get that taken care of quickly.

Useful Links

Access my account

Shipping FAQs

Where does Green Kid Crafts ship and what is the cost?

We now offer free shipping within the United States, including Hawaii, and Alaska. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.

Can I change my billing and shipping address?

Absolutely! Please visit your account and you can change the address on your subscription.

Email care@greenkidcrafts.com and we will assist you. Make sure to change your address right away to ensure you don’t miss a Discovery Box. Changes must be in by the 3rd of the month, to ensure you receive that month’s box, otherwise the change will take effect with the following month’s shipment.

Do you accept returns?

We are unable to accept returns for any of our products. However, if any materials included in your box are damaged or defective, email us at care@greenkidcrafts.com and we will be happy to replace those items for you in a flash! If for some reason your Discovery Box is returned to us, we will charge your account a $10.00 restocking fee. If you place an order and request a refund before your order ships, you will be charged $10.00 for fees and processing. We do not allow for returns, full or partial, on gift subscriptions, any prepaid subscriptions, or eGift Cards. Although you may cancel your subscription after your term is up, we cannot process refunds for any of these.

What happens if the shipment is undeliverable to the address I provided?

Unfortunately we cannot be held responsible for addresses that are submitted incorrectly. Please be sure your shipping address is correct prior to placing an order. A charge of $8.00 will be applied to reship to a different address. If you are sending a gift and don’t have the recipient’s address, a Gift Certificate is a perfect solution. (See below for more details on Gift Certificates.) Green Kid Crafts ships via the United States Postal Service.

Useful Links

Countries we ship to

Gifting FAQs

How can I purchase a general use Gift Cards?

If you don’t have a recipients physical address, send them a Gift Card. With our Gift Card the recipient can then use the amount purchased towards a subscription, single box, or anything else available in our shop.  They’ll be able to make their own selection, enter the shipping details of their choice, and apply their gift card balance at checkout.

You can purchase a gift card here. 

I received a Gift Card, how can I see the balance?

Great!  Check out your gift card balance right here!

Check Gift Card Balance
Expires

How do I redeem a gift card?

Just go to our shop and pick out your gift of choice!

Then on checkout, you’ll see a place under the order total to apply your gift card balance.

If you have any questions just drop us an email we’ll be happy to help!

Do you have any printable gift notes we can use?

Yes we do!  Click on the images below and you’ll get a PDF you can print at home and fill out as you wish.

About Green Kid Crafts

What is Green Kid Crafts?

Green Kid Crafts is a mom-owned, eco-friendly creativity and science kit subscription service for kids ages 2-10. We develop hands-on science and art kits that exercise kids’ creativity, build confidence and engage them with nature and the world around them. Every monthly Discovery Box includes all the materials and inspiration for projects related to an age-appropriate theme. We offer high quality award-winning products and have over ten thousand subscribers all over the nation and growing. We were the winner of the Academics’ Choice Brain Toy Award, Dr. Toy’s Best Green Products, Creative Child Magazine Play of the Year, Parent’s Choice Recommended, MACT Excellence Award, and many more. Learn more about Green Kid Crafts here.Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 5. You can learn more about Junior Discovery here. Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here.

You can sign up for one of our monthly or gift subscriptions or purchase one-off Discovery Boxes individually from our Shop.

How can I contact Green Kid Crafts?

If your questions are not answered here, please feel free to reach out to our Customer Care team at: care@greenkidcrafts.com. We’re a small family company, so you should expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend. If you do not have access to email, please leave us a detailed voicemail and include your order number if you have one at (858) 216-1707 .

I’m interested in partnering with Green Kid Crafts, who can I speak to?

Wonderful! Green Kid Crafts partners with other businesses and organizations who share our values, including Clif, Whole Foods, Hello Fresh, and Bluum. Email us a media@greenkidcrafts.com if you’d like to discuss partnership opportunities.

Do you really plant a tree for every order placed?

Yes, we really do! Global Reforestation is one of our values and we’ve partnered with One Tree Planted, to plant one tree for every order placed. Learn more about our values.

Do you have an affiliate program?

Our Affiliate Program invites values-driven businesses and bloggers of all sizes to partner with Green Kid Crafts, free of charge, to promote fun and educational content on their site. Become an affiliate

How can I get involved and join your community?

So many ways, we’d love to have you in our community! Our Email List receives weekly emails with DIY STEAM activities you can do at home with your family, and you can find us on Facebook, Instagram, LinkedIN, Twitter, Youtube, and even TikTok! Sign up below!

Are your products allergen free?

We try to source products that are free from all potential allergens, including dairy, soy, latex, egg, and gluten.  If you have questions about ingredients of specific boxes or a specific allergen just send us an email and we’ll be happy to look into it with our production teams for you.

What kind of materials are in your boxes?

Some of our favorite green materials include recycled felt, recycled paper, and recycled ribbon. We also love to include natural materials like wool, yarn, colored sand, clay, canvas, noodles, cruelty-free feathers, shells, jute twine, cotton fabrics, and wood. We source project materials and packaging supplies from reputable, earth friendly companies that have a green standard. We also acquire materials from local businesses, accepting donated items from them that would otherwise go into the landfill, like scrap fabrics and felts. We do our best to find the most sustainable components available, however in rare occasions we need to use non-toxic, conventional materials because there are no other viable options. We also try hard to make sure all materials are made in the U.S.A. We hope that by being honest about the challenges that we face we will encourage craft suppliers to make positive changes. And, as we grow, we intend to use our buying power to continue supporting companies that are already providing green materials, and to accelerate change within those that do not. Learn about our commitment to the planet at the 10 ways we’re green.

If you are a material provider and are interested in working with us, please contact our press and marketing teams.