Thanks to our customer and community support, we have grown! We are excited to have recently shipped out our 1.5 millionth box!

While our production is on track, we are still experiencing some shipping delays as carriers face strain and high volumes due to COVID.

Green Kid Crafts is a small mom-owned, parent-run business committed to providing a high level of service.

Thank you for supporting our small business and our mission to empower the next generation of environmental leaders!

FREQUENTLY ASKED QUESTIONS

 

Thank you for your interest in Green Kid Crafts! Below you’ll find some of the most commonly asked questions we receive.

About Green Kid Crafts

About Our Boxes

 

Subscription Program

 

Sibling Box Subscriptions

 

Ordering, Shipping, and Cancelling a Subscription

 

Gift Certificates and Special Program Vouchers

 

About Green Kid Crafts

What is Green Kid Crafts? Green Kid Crafts is a mom-owned, eco-friendly creativity and science kit subscription service for kids ages 2-10. We develop hands-on science and art kits that exercise kids’ creativity, build confidence and engage them with nature and the world around them. Every monthly Discovery Box includes all the materials and inspiration for projects related to an age-appropriate theme. We offer high quality award-winning products and have over ten thousand subscribers all over the nation and growing. We were the winner of the Academics’ Choice Brain Toy Award, Dr. Toy’s Best Green Products, Creative Child Magazine Play of the Year, Parent’s Choice Recommended, MACT Excellence Award, and many more. Learn more about Green Kid Crafts here.Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 5. You can learn more about Junior Discovery here. Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here.

You can sign up for one of our monthly or gift subscriptions or purchase one-off Discovery Boxes individually from our Shop.

How can I contact Green Kid Crafts? If your questions are not answered here, please feel free to reach out to our Customer Care team at: [email protected] We’re a small family company, so you should expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend. If you do not have access to email, please leave us a detailed voicemail and include your order number if you have one at (858) 216-1707 .

I’m interested in partnering with Green Kid Crafts, who can I speak to? Wonderful! Green Kid Crafts partners with other businesses and organizations who share our values, including Clif, Whole Foods, Hello Fresh, and Bluum. Email us a [email protected] if you’d like to discuss partnership opportunities.

Do you really plant a tree for every order placed? Yes, we really do! Global Reforestation is one of our values and we’ve partnered with One Tree Planted, to plant one tree for every order placed. Learn more about our values.

Do you have an affiliate program? Our Affiliate Program invites values-driven businesses and bloggers of all sizes to partner with Green Kid Crafts, free of charge, to promote fun and educational content on their site. Become an affiliate

How can I get involved and join your community? So many ways, we’d love to have you in our community! Our Email List receives weekly emails with DIY STEAM activities you can do at home with your family, and you can find us on Facebook, Instagram, LinkedIN, Twitter, Youtube, and even TikTok! Sign up below!

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Discovery Boxes

Will my kids like their Discovery Boxes? Kids love their Discovery Boxes! All of our products are reviewed by a panel of STEAM experts and tested by kids to make sure that each Discovery Box is universally appealing to both boys and girls. You don’t have to take our word for it, though. Check out our Awards page and see real family experiences on our Pinterest Reviews board.

 

What will my kids learn with their Discovery Box? Developed by teachers, crafty moms and STEAM experts (science, technology, engineering, arts and mathematics) to support key developmental skills for kids ages 2-10, each Discovery Box celebrates creativity with craft projects and activates thinking, questioning, inquiring, and original creation children are guided through fun science experiments. Every Discovery Box is designed by our Child Development experts to encourage children’s healthy development and learning (although they’ll be having so much fun, they’ll have no idea how hard they’re working!).

 

What age range is the Green Kid Crafts Discovery Box appropriate for? Our Junior Discovery Boxes are designed for kids between the ages of 2 and 5, and our Discovery Boxes are designed for kids ages 5-10+.  All of our boxes encourage hands-on learning and experimentation in science to build confidence and creativity. While our boxes are designed with kids ages 2-10 in mind, we have subscribers as old as 14 and have even spied a number of adults having fun with our projects!  We provide open-ended instructions that are intended as a jumping off point for kids to encourage their creativity and ensure that small kids can practice basic creativity skills while older kids can get more sophisticated with their projects.

Sign up today and start enjoying the activities here.  

 

What types of materials do you use, and where do they come from? Some of our favorite green materials include recycled felt, recycled paper, and recycled ribbon. We also love to include natural materials like wool, yarn, colored sand, clay, canvas, noodles, cruelty-free feathers, shells, jute twine, cotton fabrics, and wood. We source project materials and packaging supplies from reputable, earth friendly companies that have a green standard. We also acquire materials from local businesses, accepting donated items from them that would otherwise go into the landfill, like scrap fabrics and felts. We do our best to find the most sustainable components available, however in rare occasions we need to use non-toxic, conventional materials because there are no other viable options. We also try hard to make sure all materials are made in the U.S.A. We hope that by being honest about the challenges that we face we will encourage craft suppliers to make positive changes. And, as we grow, we intend to use our buying power to continue supporting companies that are already providing green materials, and to accelerate change within those that do not. Learn about our commitment to the planet at the 10 ways we’re green.

If you are a material provider and are interested in working with us, please contact us at [email protected].

 

Are your products allergy free? We try to source products that are free from all potential allergens, including dairy, soy, latex, egg, and gluten, Questions about ingredients of specific materials and potential allergens? Send an email to [email protected].

 

Is it true? Are you bringing back past Discovery Boxes? Yes! Green Kid Crafts is offering our award-winning Discovery Boxes in our shop.

 

How do I report a problem with my Discovery Box? Send us an email at [email protected], we’ll be sorry to hear that but happy to help. top

Subscription Program

 

How does a monthly Green Kid Crafts subscription work? Just sign up for a monthly subscription and a box full of fun and learning will arrive at your door each month. You will be billed at the same time each month and can cancel at any time.

 

Can I give Green Kid Crafts as a Gift? Yes! Our Discovery Boxes make wonderful and much-loved gifts! Simply visit our gifting page and make your gift selection (one month gift, 3-, 6- or 12-month subscription or gift card). Then, provide the details such as the child’s name and shipping address. You can also send other one-off Shop items as gifts too!

 

Where does Green Kid Crafts ship? Subscriptions and single Discovery Boxes ship anywhere in the United States and Canada, including Hawaii, Alaska, and APO addresses. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.

 

When can I expect my first box?

If you’ve ordered a single box from our shop, you can expect that to ship right away, depending on available stock in hand.  Boxes are generally shipped within 2-4 business days from California, and customers will receive a confirmation when the box has shipped including a tracking number to check the arrival time with the mail carrier directly.

If you’ve signed up for a monthly subscription box, the date of shipment depends on the order date.  Our monthly boxes ship out by the second week of each month and most of our customers receive them mid-month, although some International Transit times might mean a later arrival.  Please check transit times for your country through DHL Global.

When you place your order before the 24th of the month, you’ll receive the monthly box theme for that month and your first box will ship within a few days.  Your subscription will get renewed on the 4th of the following month, when we are preparing shipments to our monthly subscribers.

When you place an order between the 25th and the last day of a month, you’ll get put into next month’s subscription box shipment automatically. Your subscription will not get renewed on the 4th of the following month, but instead on the 4th of the month after.

All customers will receive an email with shipping notification, tracking number, and depending on the carrier expected delivery time when the box leaves our facilities.

We appreciate your patience with us, as syncing subscription renewals and shipments allows us to be efficient and keep costs low, and best serve our subscribers. We’re not able to make individual exceptions to subscription box renewal and shipping dates at this time.

If you’ve ordered a subscription box and don’t want to wait for its arrival, you can always order a single box from our shop.  Reach out to our team if we can help in any way [email protected]

What happens at the end of my prepaid 3, 6, or 12 month GIFT subscription?
When your subscription is about to expire, we’ll send you an email to let you know.  Gift subscriptions do not renew automatically. For our regular, non-Gift subscriptions, they renew monthly on the 4th of the month when we are preparing shipments.  Customers can manage their subscriptions through their account at any time.  Please note that when you cancel a subscription, that means that your subscription will not automatically renew at the end of the term.  We are not able to cancel shipments that have already gone out or began preparations.
Please check your order confirmation or account page if you are unsure which type of subscription you have or reach out to us at [email protected] and we’d be happy to support you.

 

Can I switch my subscription to either Junior Discover or Discovery? Can I change it to a Sibling Subscription?

Yes, our helpful customer support team can switch your subscription over to another type!  If you find that the first box isn’t age appropriate for example and your child would find the Junior or Discovery box a better fit, just drop us an email and we’ll be happy to get that changed out for you!  All you need to do is email us at [email protected] and help us find the subscription (email address used, order number), the child’s name and which subscription you’d like to change to and we’ll get that taken care of quickly.

Customers can also contact us if they’d like to upgrade to a Sibling Box at any time.  We call it the “no-fight” box for a reason! One box, enough supplies for two. 🙂

Sibling Box Subscriptions

How do I order additional projects for siblings? Yaay for siblings wanting to do projects together!

We have a Sibling box subscription for this reason – where you can choose receive double the materials for either Junior (2-5) or Discovery (5-10) boxes.  You may contact our customer care team at any time if you’d like to upgrade to a Sibling box and we can check in on your order and propose options.  [email protected]

 

What is a Sibling Box, is it two boxes? Good question!

No.  A Sibling Box is a single box, with enough materials for two, while keeping shipping, cost, and packaging at a minimum.  It’s one of the 10 ways we’re Green! 

 

What if I want two different age group boxes? 

We don’t currently offer a Sibling Box for kids in different age groups.  Our Box Themes are entirely different each month for Junior and Discovery Boxes so it’s not so simple to make sure a box contains age-appropriate materials for such a broad age group.  Many of our customers choose to have two subscriptions for this reason and often kids can enjoy a little bit of autonomy with their own box, and sometimes we’ve even heard that siblings can share and do activities together!  🙂 Email our customer service team anytime to talk about subscription options for your family. [email protected] 

 

Ordering, Shipping, and Cancelling a Subscription

 

Where does Green Kid Crafts ship and what is the cost? We now offer free shipping within the United States, including Hawaii, and Alaska. Outside of the U.S.? We also offer shipping around the world. Find out about our international shipping options here.

When will my credit card be charged? When you sign up for the monthly membership your card will be charged immediately for your initial shipment. It will then be charged every following month per the set schedule, including the month following your initial box. (unless your initial purchase is after the 25th of that month)
Subsequent months are billed on the 4th. We are sorry, but we cannot process returns after your credit card has been charged for the upcoming month’s Discovery Box, regardless of your initial purchase date.

 

Can I change my billing and shipping address? Absolutely! Please visit your account and you can change the address on your subscription.

[email protected] and we will assist you. Make sure to change your address right away to ensure you don’t miss a Discovery Box. Changes must be in by the 3rd of the month, to ensure you receive that month’s box, otherwise the change will take effect with the following month’s shipment.

 

When will I get my box? The first box of all subscription orders will ship out in 2-4 business days. Please note if you are ordering after the 25th of the month your order will ship with the following month’s mid-month shipment. After the first month, subsequent boxes will ship around the middle of the month. While your waiting for your subscription box order, order a single box from our shop. Single box orders ship within 2-4 business days via USPS.

 

How can I cancel my subscription? If, for any reason, you change your mind about a Green Kid Crafts membership, you can cancel your membership by logging into your account and going to your active subscriptions. Select “View” on the active subscription you would like to cancel. Select “Cancel”.

We’ll be sorry to see you go but we understand.

Please note that you will need to receive your first box before canceling your subscription. Canceling before receiving your first box may confuse our system and prevent your first box from shipping. Plus, we want you to have a chance to see your first box and enjoy the items before deciding whether or not to stay with us! Please cancel before your next billing cycle (by the 3rd as we renew on the 4th) to avoid getting charged for the next month’s Discovery Box. Although you may cancel your subscription at any time, you will still receive any boxes that you have already paid for. Your subscription will not be renewed when it expires after the initial term, but we are not able to process refunds for any outstanding boxes. Your cancellation will be confirmed within a few business days.

 

Do you accept returns? We are unable to accept returns for any of our products. However, if any materials included in your box are damaged or defective, email us at ca[email protected] and we will be happy to replace those items for you in a flash! If for some reason your Discovery Box is returned to us, we will charge your account a $10.00 restocking fee. If you place an order and request a refund before your order ships, you will be charged $10.00 for fees and processing. We do not allow for returns, full or partial, on gift subscriptions, any prepaid subscriptions, or eGift Cards. Although you may cancel your subscription after your term is up, we cannot process refunds for any of these.

 

What happens if the shipment is undeliverable to the address I provided? Unfortunately we cannot be held responsible for addresses that are submitted incorrectly. Please be sure your shipping address is correct prior to placing an order. A charge of $8.00 will be applied to reship to a different address. If you are sending a gift and don’t have the recipient’s address, a Gift Certificate is a perfect solution. (See below for more details on Gift Certificates.) Green Kid Crafts ships via the United States Postal Service. top

Gift Certificates

 

How can I purchase a general use Gift Certificate? If you don’t have a recipients physical address, send them a Gift Certificate. With our Gift Certificates the recipient can then use the amount purchased towards a subscription, special craft kits or our Party Pleasers craft kit sets. Best of all they can be delivered by email or you can print it off directly from your computer. Purchase gift certificates here.

I received a Gift Certificate, how do I redeem it? Limitations on our shopping cart require that customers are logged in in order to redeem a gift certificate. So, to redeem a gift certificate, you will first need to setup an account. Once your account is setup, shop as you normally would and then click “Checkout” or “View Cart” from the footer. Review the details of your order and then checkout as a “Returning Customer”. On the shopping cart page, enter your email address and password and click “Login & Checkout.” You will then be taken to the Checkout page where you will see a link on the left hand side, in the blue box, allowing you to “Apply a Gift Certificate.”

 

 

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