Help Center

General Questions

Discovery Boxes

Subscription Program

Sibling and Book Add On Options

Ordering, Shipping, and Cancelling a Subscription

Gift Certificates and Special Program Vouchers

General

Why do I love Green Kid Crafts?

We help you save time, money and mind space! We do all the research & shopping for you so you can just enjoy quality time with your kids. The research, planet-friendly supplies, and arts, crafts, and science project ideas in each box all add up to an amazing value. Learn more about Green Kid Crafts here!

Can I give feedback?

Absolutely! We love feedback. Contact us by email, Twitter or Facebook. We’ll respond to all feedback.

Can I be involved in designing projects?

We love ideas for our Creativity Kits, STEAM Kits, and Discovery Box themes! Please email us at [email protected] with your ideas.

How can I contact Green Kid Crafts?

Please send us an email to [email protected] We’re a small family company, so you should expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend. top

Discovery Boxes

Will my kids like their Discovery Boxes?

Kids love their Discovery Boxes! All of our products are reviewed by a panel of STEAM experts and tested by kids to make sure that each Discovery Box is universally appealing to both boys and girls. You don’t have to take our word for it, though. Check out our Awards page and see real family experiences on our Pinterest Reviews board.

What will my kids learn with their Discovery Box?

Developed by teachers, crafty moms and STEAM experts (science, technology, engineering, arts and mathematics) to support key developmental skills for kids ages 3-10, each Discovery Box celebrates creativity with craft projects and activates thinking, questioning, inquiring, and original creation children are guided through fun science experiments. Every Discovery Box is designed by our experts to encourage children’s healthy development and learning (although they’ll be having so much fun, they’ll have no idea how hard they’re working!). This is part of our Healthy & Happy Child Commitment.

What age range is the Green Kid Crafts Discovery Box appropriate for?

Our boxes are designed with kids ages 3-10 in mind. However, we make sure each and every box contains a variety of projects that can be enjoyed by kids as young as 3 and as old as 12! We’ve even spied a number of adults having fun with our projects! We provide open-ended instructions that are intended as a jumping off point for kids to encourage their creativity and ensure that small kids can practice basic creativity skills while older kids can get more sophisticated with their projects.

What types of materials do you use, and where do they come from?

Some of our favorite green materials include recycled felt, recycled paper, and recycled ribbon. We also love to include natural materials like wool, yarn, colored sand, clay, canvas, noodles, cruelty-free feathers, shells, jute twine, cotton fabrics, and wood.  We source project materials and packaging supplies from reputable, earth friendly companies that have a green standard. We also acquire materials from local businesses, accepting donated items from them that would otherwise go into the landfill, like scrap fabrics and felts. We do our best to find the most sustainable components available, however in rare occasions we need to use non-toxic, conventional materials because there are no other viable options. We also try hard to make sure all materials are made in the U.S.A. We hope that by being honest about the challenges that we face we will encourage craft suppliers to make positive changes. And, as we grow, we intend to use our buying power to continue supporting companies that are already providing green materials, and to accelerate change within those that do not. If you are a material provider and are interested in working with us, please contact us at [email protected].

Are your products allergy free?

We try to source products that are free from all potential allergens, including dairy, soy, latex, egg, and gluten, Questions about ingredients of specific materials and  potential allergens? Send an email to [email protected]

Is it true? Are you bringing back past Discovery Boxes?

Yes! Green Kid Crafts is offering our award-winning Discovery Boxes in our store.

How do I report a problem with my Discovery Box?

Please let us know if there was a problem with your Discovery Box by emailing us at [email protected]. top

Subscription Program

How does a monthly Green Kid Crafts subscription work?

Just sign up for a monthly subscription and a box full of fun and learning will arrive at your door each month. You will be billed at the same time each month and can cancel at any time. Learn more about How It Works.

What’s included in a Green Kid Crafts Gift subscription?

First, you’ll choose the length of subscription you wish to gift – 3, 6, or 12 months – and you are given the option to add double the crafts for a sibling that resides at the same location. When you check out you should put the recipients address in the Shipping address fields. Active subscribers also receive a free digital Green Kid Activity Guide each month. We reserve the right to fulfill orders with the box of our choice, if needed and individual items and colors may vary.

When can I expect my first  box?

  • Non-subscription orders will be shipped within 3-4 business days from California via USPS.
  • New subscription orders are sent out twice a month, based on the order date. Orders received between the 4th and the 17th (inclusive) are charged right away and the first box is sent out around the 20th of the month. Orders received between the 18th and the 3rd (inclusive) are charged on the 4th  and the first box is sent out by the 15th of the month.
  • Subsequent monthly subscriptions and gift subscription are shipped by the 15th of every month with an estimated 5-10 business days for delivery.
  • Please note that all orders will ship per the above schedule and CANNOT be held for future start dates.

What happens at the end of my prepaid 3, 6, or 12 month GIFT subscription?

At the end of your subscription, you will be sent an email and a note in your last Discovery Box to remind you to renew your subscription. (this is not applicable to subscriptions purchased on the JOIN page, which auto-renew until cancelled. Please check your order confirmation or account page if you are unsure which type of subscription you have)

How does your refer a friend program work? Can I get free boxes if I refer a friend?

Spread the word and for each friend that you refer, you’ll earn a $10 credit to use towards anything in our store, including single Discovery Boxes and new subscriptions (credits cannot be applied toward existing subscriptions).  PLUS, each friend you refer will save $10 on the first month of their new subscription. It’s a win-win-win! To begin, sign up here.

Sibling and Book Add On Options

How do I order additional projects for siblings?

Have more than a single child home? Green Kid Crafts has many different options for accommodating siblings. Your options are:

  1. Share a single Discovery Box: We provide a lot of materials for one child – many of our projects, but not all, can accommodate two children.
  2. Choose to add extra materials for siblings: We’ll include a generous amount of materials for a second child at just $10 a month more. This is available with both our monthly and gift subscriptions (not applicable towards Voucher or promo subscriptions). Order your “no fight” sibling Discovery Box here.
  3. Choose to order an additional Discovery Box Subscription. This way, each child gets their own box in the mail! What kid doesn’t love getting mail?

How do I add a themed book to my subscription?

Our Deluxe Subscriptions include an educator-approved book shipment related to each month’s Discovery Box theme. Books are carefully selected to reinforce each month’s theme and are guaranteed to enhance STEAM learning concepts. To order it, simply check the “Deluxe Subscription” checkbox when ordering. The Deluxe Subscription option is available for both recurring and non-recurring subscriptions for $9.95 per month.

Ordering, Shipping, and Cancelling a Subscription

Where does Green Kid Crafts ship and what is the cost?

For all subscriptions, shipping is $4.00/month within the United States, including Hawaii, and Alaska. We also ship to Canada for a an additional $8.00/month. At this time we do not ship our Discovery Boxes outside of the US and Canada.

When will my credit card be charged?

When you sign up for the monthly membership between the 4th of the month and the 17th, you will be billed for your first Discovery Box immediately, for the shipment by the 20th.  If you sign up between the 18th and the 4th of the following month, your initial charge will be delayed until the 4th, when we begin processing orders for the shipment by the 15th.
Subsequent months are billed on the 4th.  We are sorry, but we cannot process returns after your credit card has been charged for the upcoming month’s Discovery Box.

Can I change my billing and shipping address? Absolutely! Please email [email protected] and we will assist you. Make sure to change your address right away to ensure you don’t miss a Discovery Box. Changes must be in by the 3rd of the month, to ensure you receive that month’s box, otherwise the change will take effect with the following month’s shipment.

How do I know that my personal information and that of my child is secure?

Being moms ourselves, safety is our first priority! Shopping online at greenkidcrafts.com is completely safe. We use Volusion SSL encryption, which secures your private information. Information exchanged with any web address beginning with “https” is encrypted using SSL technology before it is transmitted over the Internet. And of course, we never (ever, ever) would sell, share or spam!

How can I cancel my subscription?

If, for any reason, you change your mind about a Green Kid Crafts membership, you can cancel your membership by emailing us at [email protected]. Please note that you will need to receive your first box before canceling your subscription. Canceling before receiving your first box may confuse our system and prevent your first box from shipping. Plus, we want you to have a chance to see your first box and enjoy the items before deciding whether or not to stay with us! Please cancel before your next billing cycle to avoid getting charged for the next month’s Discovery Box. Although you may cancel your subscription at any time, you will still receive any boxes that you have already paid for.  Your subscription will not be renewed when it expires after the initial term, but we are not able to process refunds for any outstanding boxes.  Your order is not considered “cancelled” unless you receive a reply from us confirming your cancellation.

Do you accept returns?

None of our products are not returnable. However, if any materials included in your box are damaged or defective, email us at [email protected] and we will be happy to replace those items for you in a flash! If for some reason your Discovery Box is returned to us, we will charge your account a $10.00 restocking fee. If you place an order and request a refund before your order ships, you will be charged $10.00 for fees and processing. We do not allow for returns, full or partial, on gift subscriptions, any prepaid subscriptions, or digital subscriptions. Although you may cancel your subscription after your term is up, we cannot process refunds for any of these products.

What happens if the shipment is undeliverable to the address I provided?

Unfortunately we cannot be held responsible for addresses that are submitted incorrectly. Please be sure your shipping address is correct prior to placing an order. A charge of $8.00 will be applied to reship to a different address. If you are sending a gift and don’t have the recipient’s address, a Gift Certificate is a perfect solution. (See below for more details on Gift Certificates.) Green Kid Crafts ships via the United States Postal Service. top

Gift Certificates and Special Program Vouchers

How can I purchase a general use Gift Certificate?

If you don’t have a recipients physical address, send them a Gift Certificate. With our Gift Certificates the recipient can then use the amount purchased towards a subscription, special craft kits or our Party Pleasers craft kit sets.  Best of all they can be delivered by email or you can print it off directly from your computer.  Purchase gift certificates here.

I received a Gift Certificate, how do I redeem it?

Limitations on our shopping cart require that customers are logged in in order to redeem a gift certificate.  So, to redeem a gift certificate, you will first need to setup an account. Once your account is setup, shop as you normally would and then click “Checkout” or “View Cart” from the footer. Review the details of your order and then checkout as a “Returning Customer”. On the shopping cart page, enter your email address and password and click “Login & Checkout.”  You will then be taken to the Checkout page where you will see a link on the left hand side, in the blue box, allowing you to “Apply a Gift Certificate.”

Ultimate Bundles, Free Trial, Living Social, Groupon, and Plum District Redemption

Please refer to the redemption instructions on your voucher to redeem. For these vouchers, we do not have an option to select which themes are sent each month.  Deal vouchers are for new subscribers only. Users are sent “fan favorites” – Discovery Boxes that already-active subscribers have already received. All Discovery Boxes are designed and extensively tested for both boys and girls, ages 3-10 and include 3-4 projects, bonus inspiration and more! Discovery Boxes are assigned each month based on availability – not all Deal voucher holders receive the same theme each month.

You can, however, select any one of our available Single Discovery Boxes! 

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