Help Center

holly_leaves_holding_up_a_blue_happy_holidays_banner_0515-1012-0503-3231_SMU

Thank you for your interest in Green Kid Crafts! Below you’ll find some of the most commonly asked questions we receive. Please contact us at [email protected] if you have any other questions — we’re happy to help!

HOLIDAY SHIPPING SCHEDULE 

Please see below for deadlines for ordering for the holidays. Please note the differences between subscriptions ordered and items ordered from our shop pages!

Also, please note that we cannot guarantee arrival of subscription Discovery Boxes before Christmas to Canada that are ordered after December 7, 2017.

You will be notified by email when your order ships, with a tracking number.

The following shipping timelines are for delivery of first Discovery Boxes in a new subscription. After the first month of a subscription, our normal shipping schedule is mid- to late-month. Second (and subsequent) month Discovery Boxes in a subscription are not guaranteed to arrive by Christmas.

SUBSCRIPTIONS 

Subscription orders for the US (except Hawaii and Alaska) placed on or before midnight Sunday December 17th have a guaranteed delivery date of Saturday, December 23. Please note that we cannot hold subscription orders placed in November until December. Orders placed on or before November 17 will receive their first month’s Discovery Box in late November.

Unfortunately, we cannot guarantee these delivery dates for Alaska, Hawaii and Canada, but since we ship via Priority mail, there is a good chance your order will be received by December 23rd. If you would like something to put under the tree, check our eGift Card, which is delivered automatically by email.  Print out our gift note to give to your recipient to let them know the fun that is in store!

These dates are barring extreme weather delays impacting carriers.

GREEN KID CRAFTS SHOP 

All Green Kid Crafts Shop orders placed on or before Sunday, December 17th have a guaranteed delivery date of Saturday, December 23 barring extreme weather delays impacting carriers.

GIFT CARDS

Don’t want to worry about shipping? Gift cards are delivered electronically immediately after purchase!

Green Kid Crafts Gift Card

General Questions

Discovery Boxes

Subscription Program

Sibling and Literary Discovery Box Subscriptions

Ordering, Shipping, and Cancelling a Subscription

Gift Certificates and Special Program Vouchers

General

What is Green Kid Crafts?Green Kid Crafts is a mom-owned, eco-friendly creativity and science kit subscription service for kids ages 2-10. We develop hands-on science and art kits that exercise kids’ creativity, build confidence and engage them with nature and the world around them. Every monthly Discovery Box includes all the materials and inspiration for projects related to an age-appropriate theme. We offer high quality award-winning products and have over ten thousand subscribers all over the nation and growing. We were the winner of the Academics’ Choice Brain Toy Award, Dr. Toy’s Best Green Products, Creative Child Magazine Play of the Year, Parent’s Choice Recommended, MACT Excellence Award, and many more. Learn more about Green Kid Crafts here.

Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 4. You can learn more about Junior Discovery here. 

Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here.

You can sign up for one of our monthly or gift subscriptions or purchase one-off Discovery Boxes individually from our Shop.

How can I contact Green Kid Crafts?If your questions are not answered here, please feel free to reach out to our Customer Care team. Please send us an email to [email protected] We’re a small family company, so you should expect a 2-4 day return time for any request or follow-up and 3-4 days for requests sent on the weekend. We are sorry, but we do not have photo support available at this time. top

Discovery Boxes

Will my kids like their Discovery Boxes?Kids love their Discovery Boxes! All of our products are reviewed by a panel of STEAM experts and tested by kids to make sure that each Discovery Box is universally appealing to both boys and girls. You don’t have to take our word for it, though. Check out our Awards page and see real family experiences on our Pinterest Reviews board.

What will my kids learn with their Discovery Box?Developed by teachers, crafty moms and STEAM experts (science, technology, engineering, arts and mathematics) to support key developmental skills for kids ages 3-10, each Discovery Box celebrates creativity with craft projects and activates thinking, questioning, inquiring, and original creation children are guided through fun science experiments. Every Discovery Box is designed by our experts to encourage children’s healthy development and learning (although they’ll be having so much fun, they’ll have no idea how hard they’re working!). This is part of our Healthy & Happy Child Commitment.

What age range is the Green Kid Crafts Discovery Box appropriate for?Our Junior Discovery Boxes encourage play based learning for kids between the ages of 2 and 4. You can learn more about Junior Discovery here. 

Our Discovery Boxes encourage hands-on learning and experimentation in science and build confidence and creativity in kids between the ages of 5 to 10+. You can learn more about our Discovery Boxes here.

While our boxes are designed with kids ages 2-10 in mind, we have subscribers as old as 14 and have even spied a number of adults having fun with our projects! We provide open-ended instructions that are intended as a jumping off point for kids to encourage their creativity and ensure that small kids can practice basic creativity skills while older kids can get more sophisticated with their projects.

What types of materials do you use, and where do they come from?Some of our favorite green materials include recycled felt, recycled paper, and recycled ribbon. We also love to include natural materials like wool, yarn, colored sand, clay, canvas, noodles, cruelty-free feathers, shells, jute twine, cotton fabrics, and wood.  We source project materials and packaging supplies from reputable, earth friendly companies that have a green standard. We also acquire materials from local businesses, accepting donated items from them that would otherwise go into the landfill, like scrap fabrics and felts. We do our best to find the most sustainable components available, however in rare occasions we need to use non-toxic, conventional materials because there are no other viable options. We also try hard to make sure all materials are made in the U.S.A. We hope that by being honest about the challenges that we face we will encourage craft suppliers to make positive changes. And, as we grow, we intend to use our buying power to continue supporting companies that are already providing green materials, and to accelerate change within those that do not. If you are a material provider and are interested in working with us, please contact us at [email protected].

Are your products allergy free?We try to source products that are free from all potential allergens, including dairy, soy, latex, egg, and gluten, Questions about ingredients of specific materials and  potential allergens? Send an email to [email protected]

Is it true? Are you bringing back past Discovery Boxes?Yes! Green Kid Crafts is offering our award-winning Discovery Boxes in our shop.

How do I report a problem with my Discovery Box?Please let us know if there was a problem with your Discovery Box by emailing us at [email protected]. top

Subscription Program

How does a monthly Green Kid Crafts subscription work?Just sign up for a monthly subscription and a box full of fun and learning will arrive at your door each month. You will be billed at the same time each month and can cancel at any time.

Can I give Green Kid Crafts as a Gift?Yes! Our Discovery Boxes make wonderful and much-loved gifts! Simply visit our gifting page and make your gift selection (one month gift, 3-, 6- or 12-month subscription or gift card). Then, provide the details such as the child’s name and shipping address.

You can also send other one-off Shop items as gifts too!

Where does Green Kid Crafts ship? Subscriptions and single Discovery Boxes ship anywhere in the United States and Canada, including Hawaii, Alaska, and APO addresses.

When can I expect my first  box?

  • Non-subscription orders will be shipped within 3-4 business days from California via USPS.
  • New subscription orders are sent out twice a month, based on the order date. Orders received between the 4th and the 17th (inclusive) are charged right away and the first box is sent out around the 20th of the month. Orders received between the 18th and the 3rd (inclusive) are charged on the 4th  and the first box is sent out by the 15th of the month.
  • Subsequent monthly subscriptions and gift subscription are shipped by the 15th of every month with an estimated 5-10 business days for delivery.
  • Please note that all orders will ship per the above schedule and CANNOT be held for future start dates.

What happens at the end of my prepaid 3, 6, or 12 month GIFT subscription?At the end of your subscription, you will be sent an email and a note in your last Discovery Box to remind you to renew your subscription. (This is not applicable to subscriptions purchased on the JOIN page, which auto-renew until cancelled. Please check your order confirmation or account page if you are unsure which type of subscription you have.)

Can I switch my subscription to either Junior Discover or Discovery? Can I change it to a Sibling Subscription or a Deluxe subscription?Yes, our helpful customer support team can switch your subscription over to another type. All you need to do is email us at [email protected] with the child’s name and your new subscription selection. The new subscription will become active at the time of the change.

Sibling and Literary Discovery Box Subscriptions

How do I order additional projects for siblings?Have more than a single child home? Green Kid Crafts has many different options for accommodating siblings. Your options are:

  1. Share a single Discovery Box: We provide a lot of materials for one child – many of our projects, but not all, can accommodate two children.
  2. Choose to add extra materials for siblings: We’ll include a generous amount of materials for a second child at just $10 a month more. This is available with both our monthly and gift subscriptions (not applicable towards Voucher or promo subscriptions). Order your “no fight” sibling Discovery Box here.
  3. Choose to order an additional Discovery Box Subscription. This way, each child gets their own box in the mail! What kid doesn’t love getting mail?

How do I add a themed book to my subscription?Our Literary Discovery Box Subscriptions include an educator-approved book shipment related to each month’s Discovery Box theme. Books are carefully selected to reinforce each month’s theme and are guaranteed to enhance STEAM learning concepts. To order it, go here. The Literary Discovery Box Subscription option is available for both recurring and non-recurring subscriptions for $9.95 per month.

Ordering, Shipping, and Cancelling a Subscription

Where does Green Kid Crafts ship and what is the cost?For all subscriptions, shipping is $4.00/month within the United States, including Hawaii, and Alaska. We also ship to Canada for a an additional $15.00/month. At this time we do not ship our Discovery Boxes outside of the US and Canada.  All shipments are sent via USPS.

When will my credit card be charged?When you sign up for the monthly membership between the 4th of the month and the 17th, you will be billed for your first Discovery Box immediately, for the shipment by the 20th.  If you sign up between the 18th and the 4th of the following month, your initial charge will be delayed until the 4th, when we begin processing orders for the shipment by the 15th.
Subsequent months are billed on the 4th.  We are sorry, but we cannot process returns after your credit card has been charged for the upcoming month’s Discovery Box.

Can I change my billing and shipping address?Absolutely! Please email [email protected] and we will assist you. Make sure to change your address right away to ensure you don’t miss a Discovery Box. Changes must be in by the 3rd of the month, to ensure you receive that month’s box, otherwise the change will take effect with the following month’s shipment.

How do I know that my personal information and that of my child is secure?Being moms ourselves, safety is our first priority! Shopping online at greenkidcrafts.com is completely safe. We use Volusion SSL encryption, which secures your private information. Information exchanged with any web address beginning with “https” is encrypted using SSL technology before it is transmitted over the Internet. And of course, we never (ever, ever) would sell, share or spam!

How can I cancel my subscription?If, for any reason, you change your mind about a Green Kid Crafts membership, you can cancel your membership by emailing us at [email protected]. Please note that you will need to receive your first box before canceling your subscription. Canceling before receiving your first box may confuse our system and prevent your first box from shipping. Plus, we want you to have a chance to see your first box and enjoy the items before deciding whether or not to stay with us! Please cancel before your next billing cycle to avoid getting charged for the next month’s Discovery Box. Although you may cancel your subscription at any time, you will still receive any boxes that you have already paid for.  Your subscription will not be renewed when it expires after the initial term, but we are not able to process refunds for any outstanding boxes.  Your order is not considered “cancelled” unless you receive a reply from us confirming your cancellation.

Do you accept returns?We are unable to accept returns for any of our products. However, if any materials included in your box are damaged or defective, email us at [email protected] and we will be happy to replace those items for you in a flash! If for some reason your Discovery Box is returned to us, we will charge your account a $10.00 restocking fee. If you place an order and request a refund before your order ships, you will be charged $10.00 for fees and processing. We do not allow for returns, full or partial, on gift subscriptions, any prepaid subscriptions, or digital subscriptions. Although you may cancel your subscription after your term is up, we cannot process refunds for any of these products.

What happens if the shipment is undeliverable to the address I provided?Unfortunately we cannot be held responsible for addresses that are submitted incorrectly. Please be sure your shipping address is correct prior to placing an order. A charge of $8.00 will be applied to reship to a different address. If you are sending a gift and don’t have the recipient’s address, a Gift Certificate is a perfect solution. (See below for more details on Gift Certificates.) Green Kid Crafts ships via the United States Postal Service. top

Gift Certificates

How can I purchase a general use Gift Certificate?If you don’t have a recipients physical address, send them a Gift Certificate. With our Gift Certificates the recipient can then use the amount purchased towards a subscription, special craft kits or our Party Pleasers craft kit sets.  Best of all they can be delivered by email or you can print it off directly from your computer.  Purchase gift certificates here.

I received a Gift Certificate, how do I redeem it?Limitations on our shopping cart require that customers are logged in in order to redeem a gift certificate.  So, to redeem a gift certificate, you will first need to setup an account. Once your account is setup, shop as you normally would and then click “Checkout” or “View Cart” from the footer. Review the details of your order and then checkout as a “Returning Customer”. On the shopping cart page, enter your email address and password and click “Login & Checkout.”  You will then be taken to the Checkout page where you will see a link on the left hand side, in the blue box, allowing you to “Apply a Gift Certificate.”